In my blog, Tampering 86(3) and Table 4, I reviewed the Data Diagnostic Events and Malfunctions from the Technical Standard Table 4 and the troubleshooting to mitigate these events. Data Diagnostic Events and Malfunctions are a continuous source of annoyance for ELD administrators and drivers. Without an interpretation guide from Alberta Transportation industry is flying blind and most carriers do not know how Data Diagnostic Events and Malfunctions are treated in a hours of service review in a NSC Audit.
There are ongoing efforts to revise the Technical Standard and allow Data Diagnostic Events to self-clear when the underlying issue is resolved. This would greatly benefit drivers and administrators by simplifying the process and reducing the burden of manual entries by the driver to clear these events.
These changes are urgently needed but, the wheels of government turn slowly. First, the proposed Technical Standard changes have to be adopted and a new Technical Standard written. The ELD providers will have to write new code, new programming needs to be tested and recertified. All of the ELD providers are either recently re-certified or are in the process of getting recertified. No ELD provider wants to pay for re-certification halfway through a 2-year certification term. The ELD certification process is already a massively expensive debacle (think ArriveScam). These ELD changes (if adopted) are at least a couple of years out.
In the interim I suggest using the NSC Standard 9 Hours of Service, Malfunctions section 78 (1) as the interpretation guide for Table 4 in the Technical Standard. NSC Standard 9 was developed by the CCMTA and endorsed by Transport Canada, Standard 9 focuses on the resulting Malfunctions rather than Data Diagnostic Events, aligning with the proposed revisions to the Technical Standard.
By following this strategy, carriers and ELD administrators can have a clearer understanding of how to interpret ELD-generated data while waiting for the necessary changes to be implemented. This interim solution offers a regulatory-supported approach to managing Data Diagnostic Events and Malfunctions effectively.
Introduction:
Increasingly, carriers utilizing Electronic Logging Devices (ELDs) face challenges with unidentified driving events that can lead to violations during audits and investigations. However, by leveraging the exempt driver functionality within the ELD system, carriers may mitigate those unidentified driving events.
Understanding the Exempt Driver Functionality:
All ELD systems come equipped with an exempt driver function, allowing carriers to configure accounts for drivers who may be exempt from ELD usage. For instance, drivers operating under the short-haul exemption within 160 km of their home terminal can be designated as exempt. This designation enables the sharing of ELD-equipped commercial motor vehicles between exempt and non-exempt drivers seamlessly. The Technical Standard. 3.1.3 Configuration of user account exempt from using an ELD: As specified in 4.3.3.1.2 of the Technical Standard, an ELD must allow a motor carrier to configure an ELD for a driver who may be exempt from the use of an ELD. An example of an exempt driver would be a driver driving under the short-haul exemption under current HOS regulations (i.e. specified in regulation as within a radius of 160 km of the home terminal). Even though exempt drivers do not have to use an ELD, an ELD equipped CMV may be shared between exempt and non-exempt drivers and motor carriers can use this allowed configuration to avoid issues with unidentified driver data diagnostics errors.
Implementation and Training:
Drivers and administrators must be trained on how to utilize the exempt functionality in real-world scenarios. Administrators need to activate the exempt function when creating driver accounts, customizing it for specific drivers even if only a few will be using the exemption.
Compliance and Monitoring:
Drivers using the exempt functionality are not exempt from federal Hours of Service regulations but are excused from using a ELD to record the driver’s time. However, they still need to maintain alternative time records that meet regulatory criteria. Drivers must verify their exempt status periodically, as the ELD does not automatically maintain this status.
Challenges of the Exempt Driver Function:
Transitioning from exempt to non-exempt status can pose challenges, especially when the exemption ends, and ELD usage becomes mandatory. Drivers are required to enter time from paper logs or alternative records.
The Technical Standard 4.3.2.2.4 Indication of Situations Impacting duty-/driving-hour limitations: c) An ELD must provide the means to indicate additional hours that were not recorded for the current motor carrier during the current day or the required previous days specified in current HOS regulations:
(1) When this function is selected, the ELD must prompt the user to select one of the following
options:
i. Option 1: additional hours already recorded and reported in a RODS for another motor carrier.
ii. Option 2: additional hours not recorded since the driver was not required to keep a RODS immediately before the beginning of the day.
Conclusion:
The exempt driver functionality within ELD systems offers a valuable tool for carriers with drivers alternating between exempt and non-exempt status. While managing this transition may require additional effort from both drivers and administrators, the benefits of leveraging the exempt driver function for seamless operations and compliance monitoring cannot be overlooked. By understanding, training, and effectively implementing the exempt driver functionality, carriers may avoid unidentified driving events and avoid administrative penalties.
Table 4: Data Diagnostic Events and Malfunctions
Data diagnostic events and malfunctions are a continuous source of annoyance for carriers and drivers. Without an interpretation guide from Alberta Transportation industry must refer to the Federal Hours of Service Regulation and the Technical Standard.
ELD Refresher
ELDs record and transmit data, that is it. ELDs are programmed with parameters to account for real life and allow for little variances. For example, the ELD will start recording when the vehicle reaches 8 kms a hour. ELDs are required to record certain pieces of data that are regulated in the Technical Standard. If any pieces of data are missing, and the driver does not manually input the missing data the ELD will record a data diagnostic event.
Connection Concerns
The majority of data diagnostic events are due to connectivity issues. ELDs rely on technology and technology can fail. ELDs can be hardwired or connected via Bluetooth. We all have cellphones that rely on the existing cellular network. Think about a ELD like a cellphone. When you fly to Mexico for vacation you turn off your phone or go into airplane mode for the duration of the flight. Your life does not disappear for those 5 hours, your still getting text messages and comments on your Instagram. The phone holds on to the data in the cloud and when you land and reconnect to a network all the data is waiting. ELDs work the exact same way. When a ELD reconnects to the network and data is missing or the data isn’t correct the ELD will record a data diagnostic event.
Carrier Due Diligence and Accountability
Data diagnostic events turn into malfunctions when not resolved. The driver and the company are aware of data diagnostic events and malfunctions due to:
Data diagnostic events can self-clear if conditions are met. Example the ELD has a period of no connection to Bluetooth. The device will record a data diagnostic event and when the device is reconnected the event is cleared. It is still recorded as a data diagnostic event because the event happened but, the event will be cleared and it is no longer a compliance issue.
The Federal Hours of Service Tampering:
86 (3) No motor carrier shall request, require or allow any person to, and no person shall, disable, deactivate, disengage, jam or otherwise block or degrade a signal transmission or reception, or re-engineer, reprogram or otherwise tamper with an ELD so that the device does not accurately record and retain the data that is required to be recorded and retained.
A ELD that is unplugged or disconnected from the internet is not accurately recording or retaining the data that is required to be recorded and retained as per the Hours of Service 86(3)
Table 4: Compliance Malfunction and Data Diagnostic Event Codes:
P Power compliance malfunction
E Engine synchronization compliance malfunction
T Timing compliance malfunction
L Positioning compliance malfunction
R Data recording compliance malfunction
S Data transfer compliance malfunction
O Other ELD detected malfunction
1 Power data diagnostic event
2 Engine synchronization data diagnostic event
3 Missing required data elements data diagnostic event
4 Data transfer data diagnostic event
5 Unidentified driving records data diagnostic event
6 Other ELD identified diagnostic event
Code 1: Power Data Diagnostic Event
Problem: The ELD is not fully powered/functional within one minute of the vehicle’s engine receiving power. “Fully powered” requires that the driver connect to the vehicle with the ELD within one minute of the vehicle powering on.
Solution: Ensure that the driver connects the ELD to a vehicle within one minute of the vehicle powering on.
Code P: Power Compliance Malfunction
Problem: The ECM connection is unplugged from the ELD and there is driving time over 30 minutes over 24-hour period.
Solution: Ensure that the ELD is connected to the vehicle ECM whenever the vehicle is in motion. Drivers should follow the Malfunction criteria in the Hours of Service 78.
Code 2: Engine Synchronization Data Diagnostic Event
Problem: The ELD has lost ECM connectivity and can no longer acquire data within five seconds. Connectivity must be maintained between the ELD and the ECM while the vehicle is powered on.
Solution: Ensure that the ELD remains connected to the vehicle ECM while the vehicle is powered on.
Code E: Engine Synchronization Malfunction
Problem: The ELD loses connection to the vehicle ECM for a cumulative 30+ minutes of missing data: GPS, VIN, date/time, engine hours.
Solution: Ensure that the ELD remains connected to the vehicle while the vehicle is powered on. Engine Synchronization Malfunctions will clear on their own after 24 hours have passed since the last logged malfunction. Drivers should follow Malfunction criteria in the Hours of Service 78.
Code T: Timing Compliance Malfunction
Problem: The time on the ELD varies more than 10 minutes from the designated home terminal time.
Solution: The ELD will automatically resync its local clock to the GPS time once it becomes valid. If the driver is using the ELD on a cellphone disable the Automatic Time Zone Detection or Automatic Time Zone Adjustment function. Drivers should follow Malfunction criteria in the Hours of Service 78.
Code L: Positioning Compliance Malfunction
Problem: The ELD cannot obtain a valid GPS position within five miles of the last valid position for over 60 minutes of driving in a 24-hour period.
Solution: Ensure a satellite GPS connection. Try moving the ELD near a clear, unobstructed view to the sky. Reboot the ELD to re-establish a satellite GPS connection. Enter locations manually, manual locations will indicate a M in the latitude and longitude fields of the RODS and the CSV.
Positioning Compliance Malfunctions will clear after 24 hours have passed since the last logged malfunction. Drivers should follow Malfunction criteria in the Hours of Service 78.
Code 3: Missing Required Data Elements Data Diagnostic Event
Problem: There is missing data: GPS, VIN, date/time, engine hours in the ELD event record.
Solution: Ensure that the ELD remains connected to the vehicle while the vehicle is powered on.
Code R: Data Recording Compliance Malfunction
Problem: The ELD can no longer record new event data due because it is full.
Solution: Ensure there’s an active internet connection before using Bluetooth to connect the ELD with the ECM. Keep the driver ELD app open for the data to transfer to the server. Do not force close the ELD app. Drivers should follow Malfunction criteria in the Hours of Service 78.
Code 4: Data Transfer Data Diagnostic Event
Problem: The internal monitoring of the data fails and is unable to send the output file data.
Solution: Ensure there’s an active internet connection before using Bluetooth to connect the ELD with the ECM. Keep the driver ELD app open for the data to transfer to the server.
Code S: Data Transfer Compliance Malfunction
Problem: When a ELD records a data transfer data diagnostic event, the ELD increases the frequency of the monitoring to check every 24-hour period. If the ELD stays in the unconfirmed data transfer mode following the next three consecutive monitoring checks, the ELD must record a data transfer compliance malfunction.
Solution: Ensure there’s an active internet connection before using Bluetooth to connect the ELD with the ECM. Keep the driver ELD app open for the data to transfer to the server. Do not force close the ELD app. Drivers should follow Malfunction criteria in the Hours of Service 78.
Code 6: Other ELD identified diagnostic event
Technical Standard 4.6.1.8 Other Technology-Specific Operational Health Monitoring. In addition to the required ELD monitoring the ELD provider may implement additional, data diagnostic detection and may use the ELD’s data diagnostic status indicator to alert the ELD’s non-compliant state to the driver.
Solution: Ensure that the ELD remains connected to the vehicle while the vehicle is powered on.
Code O: Other ELD detected malfunction.
Technical Standard 4.6.1.8 Other Technology-Specific Operational Health Monitoring. In addition to the required ELD monitoring the ELD provider may implement additional, malfunction detection and may use the ELD’s malfunction status indicator to alert the ELD’s malfunction or state to the driver.
Solution: Ensure that the ELD remains connected to the vehicle while the vehicle is powered on. Drivers should follow Malfunction criteria in the Hours of Service 78.
Code 5: Unidentified Driving Records Data Diagnostic Event
Problem: There is over 30 minutes of unidentified driving time for the vehicle over the last 24 hours. If the vehicle is moving and there is no driver logged in, the ELD records that time separately.
Solution: The solution for unidentified driving is for the carrier to assign unidentified driving time. Unidentified driving data diagnostic events will clear when the cumulative time for unidentified driving is less than 15 minutes for the current day plus the last 7 or 14 previous days. That means once all the unidentified time is cleared up the malfunction clears up. A truck driving down the street with no driver behind the wheel would be considered a problem, why is a ELD recording a truck with no driver behind the wheel not a problem?
Unidentified Driving Records Data Diagnostic Events will clear when the cumulative time for unidentified driving is less than 15 minutes for the current day plus the last 7 or 14 previous days.
The Federal Hours of Service Tampering:
86 (3) No motor carrier shall request, require or allow any person to, and no person shall, disable, deactivate, disengage, jam or otherwise block or degrade a signal transmission or reception, or re-engineer, reprogram or otherwise tamper with an ELD so that the device does not accurately record and retain the data that is required to be recorded and retained.
A ELD that is unplugged or disconnected from the internet is not accurately recording or retaining the data that is required to be recorded and retained as per the Hours of Service 86(3)
Contraventions Regulations (ScheduleXVIII): SOR/2023-137
86(3) (a) Tamper with ELD $1000.00 – driver
86(3)(b) Request, require or allow person to tamper with ELD – $2000.00 carrier
Introduction:
We can all agree the ELD hours of service regulations desperately need an interpretation guide especially around NSC Standard 15 Audits. The adoption of Electronic Logging Devices (ELDs) has brought about significant changes in how hours of service regulations are enforced and monitored. Understanding the intricate guidelines around ELDs, particularly in relation to NSC Standard 15 Audits, is crucial for both trucking companies and drivers to avoid penalties and ensure compliance.
ELD Interpretation Guidelines and Regulatory Responsibility:
The need is great for a comprehensive interpretation guide for ELD regulations, specifically NSC Standard 15 Audits. The CCMTA (Canadian Council of Motor Transport Administrators) in conjunction with Transport Canada developed the ELD Technical Standard and the certification testing. However, the responsibility for interpreting these regulations falls on individual provincial jurisdictions. When a provincial jurisdiction chooses to adopt a federal regulation, it is up the provincial jurisdiction to decide what that regulation means to its constituents. This lack of standardized guidelines can lead to confusion and misinterpretation, highlighting the importance of clear communication between regulatory bodies and industry players.
When Alberta Transportation chose to adopt the Federal Hours of Service regulation, which included the ELD mandate, Alberta Transportation had a governmental obligation to inform industry what that meant, especially when issuing administrative penalties/fines for contravention of that regulation. A trucking company that received an administrative penalty or downgraded SFC should seek clarification from Alberta Transportation, to explain the penalty. Industry needs fair treatment and transparency in enforcement of regulations. Maybe if industry starts questioning things, Alberta Transportation will have to deal with ELDs. Alberta Transportation dropped the ball that is clear, but what does industry do now? Status quo isn’t going to work anymore; it’s been 2 years.
The Spirit of ELD Mandate and the Technical Standard:
Whenever a regulation is questioned, bureaucrats like to revert to the spirit of the regulation. Simply, this means determining what were the regulators looking to accomplish when they wrote the ELD mandate and the Technical Standard. Let’s examine the spirit of the ELD mandate and the Technical Standard. To do this, it is essential to delve into the historical context of paper logs and the evolution of monitoring technologies in transportation. In the old days, driver tracked their own time in a paper log book. The driver turned in the paper logs every few weeks and the trucking company that employed the driver would review those records to verify the accuracy, but for the most part it was on the driver. GPS was adopted by most trucking companies in the 90’s and GPS was used to track drivers and audit logs but, it was still weeks after the trip. The trucking company was, and still is, very rarely held liable for a driver’s behaviour. People who were injured in collisions or fatalities got sick of suing broke truck drivers and decided it was better to go after trucking companies with big insurance policies. What better evidence than a government certified system that continuously monitors the driver and alerts the driver and company in real time if the driver is in an out-of-service condition? Add in front and rear facing cameras and the lawyers are golden.
The Role of ELDs in Enhancing Safety and Accountability:
ELDs establish real-time monitoring of driver activities, ensuring compliance with rest requirements and promoting road safety. While the intentions behind these regulations are noble, the practical implementation and adherence pose significant challenges for both drivers and carriers. ELDs serve as a crucial tool in enhancing safety standards and accountability within the transportation industry. By providing real-time data on driver activity and alerting carriers to potential violations, ELDs aim to prevent instances of driver fatigue. The driver and the carrier working together, using the information from the ELD, are supposed to ensure the driver is never exceeding daily limits or are in an out of service condition. The wording from the hours of service regulation (78.3 & 78.2) is certify, verify and monitor. The collaborative effort required between drivers and carriers in using ELD data for monitoring and compliance underscores the shared responsibility in upholding road safety standards.
Conclusion:
It is paramount as the ELD technology evolves; the hours of service regulation will need continuous updates. Industry needs cohesive interpretation guides and transparent communication channels. By embracing the spirit of ELD mandate and leveraging technological advancements to enhance safety and compliance, the transportation industry can pave the way for a more efficient and secure operating environment for all parties involved. That is the spirit of the regulation, to ensure that liability is shared equally.
What do planes, trains and semi trucks all have in common? Regulations to ensure the operators of those vehicles do not work fatigued. The Federal Hours of Service HOS (SOR/2005-313) regulates the amount of time a commercial driver is allowed to drive, be on duty and mandatory off duty time limits. The intent of regulating a driver’s time is an attempt to mitigate the number and gravity of truck crashes by tackling driver fatigue.
All carriers holding a Federal Safety Fitness Certificate (SFC) must follow the Federal Hours of Service (HOS) SOR/2005-313, which includes the mandatory use of Electronic Logging Devices (ELDs) for tracking driver hours (HOS 77). It is important to recognize that some provinces in Canada like Alberta and Manitoba have both federal and provincial SFCs, leading to potential variations in HOS regulations between federal and provincial rules. Example, a carrier with a provincial SFC has no cycle limitations and can be on duty a total of 15 hours a day. A carrier with a federal SFC is limited to 70 hrs in 7 days or 120 hours in 14 days in a cycle and on duty a total of 14 hours in a day. Moreover, some provinces like Alberta did not adopt the ELD mandate for carriers with Provincial SFCs. Regardless of the specific type of Safety Fitness Certificate held by a carrier, all drivers operating regulated commercial motor vehicles are obligated to comply with the relevant Hours of Service duty status limits. This underscores the importance of understanding and adhering to the appropriate regulations to ensure compliance.
The Federal Hours of Service (SOR/2005-313) section 4 outlines the responsibilities of motor carriers, drivers, shippers, consignees, safety officers, dispatchers, and others to help prevent driver fatigue.
They are responsible to ensure a drivers must not drive if:
ELDs record time by the second and track how much time is remaining in a drivers shift. The ELD alerts the driver 30 minutes before a duty status limit is reached, Technical Standard 4.6.4. Drivers and persons listed in Section 4 of the HOS must be trained in the rules of HOS. However, it is no longer imperative to understand the minutia of team split sleeper or deferral calculations because the ELD does and the ELD monitors and alerts the driver to available time.
On duty and driving limits: driving and on duty time is automatically recorded by the ELD. Team drivers must authenticate (log in) to the ELD, (Technical Standard 4.1.4 b). The ELD monitors and calculates time concurrently for team driving conditions such as; team split sleeper berth.
Operating zone is set by the motor carrier during the drivers account creation (Technical Standard 7.46). The ELD will track and alert the driver 30 minutes before a duty status is reached. North of 60 covers three territories: Nunavut, Yukon, and the Northwest Territories. There are no daily limits only work shift limits.
A driver is allowed to defer 2 hours of off duty time to the following day. This allows drivers to obtain two additional driving and on-duty hours in a 24-hour period (Day 1). Then, they can take the required two hours off immediately the next day (Day 2).
The ELD will track and alert the driver to the time requirements ensuring compliance to the regulation.
Certified ELDs are now required for commercial carriers as part of the law. Carriers must understand how ELDs work and how to review the data they generate. Previously, drivers used paper logbooks to track their time, with the burden of accurate recording falling on the driver. Carriers were responsible for monitoring these logs, but they provided historical information. With ELDs offering real-time certified data, it is now the motor carrier's duty to actively monitor drivers through the ELD's features and confirm the accuracy of their records of duty status (RODS). In case of a serious collision, the carrier can no longer shift blame to the driver, claiming ignorance of any violations of driving hours, as they are now expected to constantly monitor and verify compliance using the ELD data.
Drivers of commercial motor vehicles are subject to roadside inspections and NSC Standard 15 audit inspections. If a driver or vehicle is placed out of service, the driver and/or carrier would be subject to a written warning, tickets and/or points on the Carrier Profile. If the non-compliance is serious the driver and/or vehicle would be placed Out Of Service (OOS) until corrected. These are considered HOS violations. Not all provinces and territories follow the Federal Contraventions Regulations (Schedule XVIII): SOR/2023-137, which means that penalties for violations can vary depending on where the violation occurs. The penalties outlined in the contravention regulations are different for the driver and carrier involved in the violation. Specifically, carrier penalties are set at double the amount of driver penalties in order to ensure that responsibility is appropriately distributed between the driver and carrier.
77 (1) A motor carrier shall ensure that each commercial vehicle that it operates is equipped with an ELD that meets the requirements of the Technical Standard and shall ensure that it is mounted in a fixed position during the operation of the commercial vehicle and is visible to the driver when the driver is in the normal driving position. Contraventions Regulations (Schedule XVIII): SOR/2023-137 suggested penalty is $1000.00.
How to avoid: Install a $20.00 magnetic cell phone holder if the ELD is on the driver’s phone and not a wired connection.
77 (7) The motor carrier shall ensure that each commercial vehicle that it operates carries an ELD information packet. Contraventions Regulations (Schedule XVIII): SOR/2023-137 suggested penalty is $600.00.
How to avoid: Ensure each CMV contains an information packet that contains; (a) a user’s manual; (b) an instruction sheet for the driver describing the data transfer mechanisms supported by the ELD and the steps required to generate and transfer the data with respect to the driver’s hours of service to an inspector; (c) an instruction sheet for the driver describing the measures to take in the event that the ELD malfunctions; and (d) a sufficient number of records of duty status to allow the driver to record the information required under section 82 for at least 15 days.
77 (8) The motor carrier shall ensure that the driver records the information related to their record of duty status and the driver is required to record that information in a complete and accurate manner.
78.1 A motor carrier shall create and maintain a system of accounts for ELDs that is in compliance with the Technical Standard and that (a) allows each driver to record their record of duty status in a distinct and personal account; and (b) provides for a distinct account for the driving time of an unidentified driver.
Technical Standard 4.1.5 Non-Authenticated Driving of a CMV
87 (1) A motor carrier shall monitor the compliance of each driver with these Regulations.
Contraventions Regulations (Schedule XVIII): SOR/2023-137 suggested penalty 77(8) is $500.00 for the driver $1000.00 for the carrier. 78.1 suggested penalty is $1000.00 for the carrier. 87(1) suggested penalty is $2000.00 for the carrier.
How to avoid: Carrier to assign all unidentified time.
Technical Standard 4.6.1 Compliance Self-Monitoring, Malfunctions and Data Diagnostic Events Table 4
86 (3) No motor carrier shall request, require or allow any person to, and no person shall, disable, deactivate, disengage, jam or otherwise block or degrade a signal transmission or reception, or re-engineer, reprogram or otherwise tamper with an ELD so that the device does not accurately record and retain the data that is required to be recorded and retained.
Contraventions Regulations (Schedule XVIII): SOR/2023-137 suggested penalty 86 (3) is $2000.00 for the carrier.
Data diagnostic events: Table 4 Technical Standard
(Code 1) Power Data Diagnostic Event: Problem ELD is not fully powered/functional within one minute of the vehicle’s engine receiving power. How to avoid: Plug the ELD in.
(Code 2) Engine Synchronization Data Diagnostic Event: Problem the ELD loses ECM connectivity to any of the required data sources and can no longer acquire updated values for the required ELD parameters within five seconds of the need. Connectivity must be maintained while the vehicle is powered on. How to avoid/ fix the connectivity where the ELD loses ECM connectivity to the required data sources, you can try the following steps:
(Code 3) Missing Required Data Elements Data Diagnostic Event: Problem there are missing data elements (like GPS location) in the ELD event record. How to avoid: Instruct drivers to input missing information when ELD prompted.
(Code 4) Data Transfer Data Diagnostic Event: Problem the internal monitoring of the data transfer test fails and is unable to send the output file data. How to correct: consult with technical support
(Code 5) Unidentified Driving Records Data Diagnostic Event: Problem there is over 30 minutes of unidentified driving time for the vehicle over the last 24 hours. Unidentified Driving Records Data Diagnostic Events will clear when the cumulative time for unidentified driving is less than 15 minutes. How to correct: Assign all unidentified driving time.
Technical Standard 4.6.1 Compliance Self-Monitoring, Malfunctions and Data Diagnostic Events Table 4
(Code P) Power Compliance Malfunction
(Code E) Engine Synchronization Malfunction
(Code L) Positioning Compliance Malfunction
(Code T) Timing Compliance Malfunction – Drivers using a smartphone as a device must disable the Automatic Time Zone Detection or Automatic Time Zone Adjustment.
(Code R) Data Recording Compliance Malfunction
(Code S) Data Transfer Compliance Malfunction
How to avoid: Malfunctions occur when Data Diagnostic Events are not corrected, fix the data, avoid the Malfunction. When a Malfunction is detected, the driver is to stop, switch to paper logs and follow the Malfunction criteria 78 (2)(3)(4).
That’s my top 5 and the easiest to avoid and correct. In my experience 75% of issues are driver training and safety officers not understanding how ELDs work. It’s not the device, the ELD records data, the ELD does not interpret what that data means. With ELDs providing a digital record of a driver’s activity it is important for carriers to recognize the level of liability that entails if your driver is involved in a serious incident.
Ensuring that motor carriers have appropriate safety ratings is a crucial responsibility of regulatory authorities overseeing transportation. The presence of unsafe and unfit carriers on the road poses significant risk, not only to the drivers and personnel directly involved, but also to the general public. The consequences of accidents involving such carriers can be severe, leading to injuries, loss of lives, property damage, and environmental hazards.
There is a real and probable risk that federally regulated Alberta carriers have been upgraded to a Satisfactory or Excellent safety ratings using unreliable audit scores. The Province has been made aware of this, yet has taken no action to correct it, putting the Province at serious risk of liability.
The Alberta government is permitting private third-party auditors (TPAs) to use encrypted Record of Duty Status (RODS) for conducting NSC Standard 15 Audits. There are concerns about the validity of the audit results because encrypted data was used to conduct the audit. The specific concern is that encrypted RODS may lead to inaccurate and unreliable hours of service scores, which significantly contribute to the overall audit score, potentially rendering the entire audit ineffective.
Any federally regulated carriers in Alberta that have undergone an NSC Standard 15 audit by a TPA since January 1, 2023, should have their audit fees refunded, administrative penalties and conditions repealed, and their safety rating rescinded to preaudit status.
In 2021, Transport Canada updated the Federal Commercial Vehicle Drivers Hours of Service Regulations (SOR/2005-313) to include Electronic Logging Devices (ELDs), (Section 77), and also refers to the Technical Standard, developed by the CCMTA. All certified ELD devices must meet the Technical Standard.
The Technical Standard requires all ELD systems to generate standardized ELD output file (CSV and PDF) and transfer those record of duty status (RODS) to an authorized safety official upon request (System Design 1.4 d). The Technical Standard specifies the minimum data required to be included on the standard ELD output file (CSV and PDF) (System Design 1.4 e). For a TPA to audit RODS that fully meet the Technical Standard, the RODS must be sent via one of the transfer methods specified, and in the manner specified in Technical Standard 4.8.2 ELD Output File. Data must be transmitted via:
Transport Canada compiled a list of email addresses for inspectors authorized to have PKI encryption keys. PKI is an acronym for public key infrastructure, which is the technology behind digital certificates. A digital certificate fulfills a similar purpose to a driver’s license or a passport – it is a piece of identification that proves your identity and provides certain allowances.
When a government safety official receives the RODS from a trucking company, the RODS are unencrypted, via PKI, because government enforcement officials have the encryption key. TPAs do not, because they are not designated as inspectors. This is a critical gap in the auditing process when a trucking company transmits encrypted Record of Duty Status (RODS) to a government-certified TPA. The TPA cannot access all the required data for a comprehensive audit.
TPAs do not have encryption keys primarily to protect driver privacy during periods of personal conveyance. Driver privacy is paramount and there is a Technical Standard specific to that end (Technical Standard 4.7.3 Privacy Preserving Provision for use during personal uses of a CMV).
To compound the issue, TPAs are not required to retain the RODS reviewed in an audit, therefore previous audits cannot be reviewed to ensure correct RODS were used.
Both of these factors raise significant concerns about the transparency and accountability of Third-Party Auditors (TPAs) in the auditing process, particularly regarding the handling and verification of unencrypted Record of Duty Status (RODS) data. If there is no mechanism to confirm whether TPAs are using unencrypted data and no requirement for them to submit evidence for retention, it creates a potential vulnerability in the accuracy and reliability of audits.
Private industry is aware of the problem to some degree. Private Motor Truck Council of Canada (PMTC) president Mike Millian said in a 2022 press release:
“We are also waiting for a PKI vendor and system to be announced by Transport Canada that allows for ELD data to be transferred securely from the device to enforcement personnel, as well as enforcement protocols, training, and how the regulation will be enforced uniformly between jurisdictions.”
In June 2022, the CTA (Canadian Transportation Association) released information via email regarding the PKI system:
“Encryption of Record of Duty Status Email Files
The process for establishing the encryption of records of duty status (known as PKI) for email transfer to Roadside officials is the responsibility of Transport Canada. The process for implementing the Transport Canada work is the responsibility of each provincial and territorial jurisdiction, which includes submitting email addresses of enforcement officials who will be engaged in hours-of-service enforcement. The requirements and format for ELDs to produce the encrypted record of duty status are contained in the ELD technical standard, which is the result of a collaborative effort between Transport Canada, representatives from all provincial and territorial governments and ELD vendors. Devices certified through the Transport Canada and Standards Council of Canada process will meet the required format for record of duty status.”
As of January 1, 2023, NSC Audits conducted by Third Party Auditors in Alberta can not be considered accurate to a threshold that can be used to assess carrier safety risk.
There is no way to confirm the RODS used by a third party auditor were unencrypted because unlike the government auditors, TPAs are not required to submit the evidence reviewed for retention in the TSIS system. If you compare this to evidence used in criminal matters, if evidence is considered suspect or deficient, it cannot be used to convict. If the RODS used in a Third Party Auditor audit are suspect or deficient, the information cannot be used to assess an administrative penalty, condition or SFC rating.
Recommendations
There are two possible resolutions to the issues at hand.
Recommendation 1
A simple three-part solution exists to mitigate and correct the issues at hand.
Recommendation 2
Designate government-certified TPAs as “inspectors” which would enable them to access the PKI encryption key required to access full and correct ELD RODS datasets. The Federal Commercial Vehicle Drivers Hours of Service Regulations (SOR/2005-313) defines an
inspector as:
(a) a person designated under subsection 3(2); or
(b) a peace officer within the meaning of section 2 of the Criminal Code.
Section 3(2) of the same regulations notes that:
(2) A director may designate inspectors for the purposes of these Regulations.
References
